General terms and conditions of the website
These General Terms and Conditions of the Website (hereinafter referred to as "GTC") regulate the rights and obligations of the operator of the https://www.restauracenakarlove.cz/ website (hereinafter referred to as "Website") and persons when visiting the Website and using the services of the Website operator (hereinafter referred to as "User"). The Cookie Policy and Privacy Policy are also an integral part of these GTC.
The owner of the Website is Collection Hospitality s.r.o., ID No.: 19087349, with registered office at Na Doubkové 1281/2, Smíchov, 150 00 Prague 5. The operator of the Website is Na Karlově 97, s.r.o., company registration number: 09396730, registered office: Švédská 635/8, 150 00 Prague 5, contact e-mail: jrihova@bellevuehotels.cz (hereinafter referred to as the "Operator").
By visiting the Website, browsing and using it (including clicking on links), the User expresses his/her consent to these Terms and Conditions. If the User does not agree with these T&C, he/she is not entitled to use the Website. The Operator does not agree to any changes to these TOS proposed by Users and/or to Users' own terms and conditions.
I. Use of the Website
Access to and use of the Website is free of charge. The user bears the costs of connection and equipment related to access to the Internet and the website. The user is responsible for his/her own use of the Website.
The User is not entitled to interfere in any way with the operation of the Website, the technical settings of the Website, the content of the Website or to interfere in any way with the security of the Website. Furthermore, the User is not entitled to abuse or use the content of the Website for any purpose other than that for which the Website is operated. The User undertakes to refrain from using the Website in violation of generally binding legal regulations, public order and good morals, as well as these GTC. Otherwise, the User shall be liable for any damage caused to the Operator and third parties by such unauthorized conduct.
The Website contains, among other things:
a form for making a reservation for Restaurant Na Karlově.
The processing of personal data obtained when using these services by the User is governed by the Privacy Policy.
II. Terms and conditions of purchase of a gift certificate to Restaurant Na Karlově
II.a. Identification of the Seller
Bellevue Hotel Services, s.r.o., ID No.: 09308644, with registered office at Švédská 635/8, 150 00 Prague 5 (hereinafter referred to as the "Seller") allows the User to purchase an open gift certificate valued at 3.000 CZK, 5.000 CZK and 10.000 CZK (according to the User's choice at the time of purchase) for the purchase of any services and/or goods offered in the Na Karlově restaurant at Na Karlově 97, 256 01 Benešov.
II.b. The purchase contract for the purchase of the gift certificate is concluded in the Czech language and is governed by the law of the Czech Republic.
II.c. Conclusion of the purchase contract
The user is entitled to request the purchase of a gift certificate by telephone at the following number +420 317 700 825 or by email at jrihova@bellevuehotels.cz or online by filling in all the required data on the website https://www.restauracenakarlove.cz/poukazy and confirming their correctness by pressing the "SUBMIT" button. In the next step, the User is contacted by telephone by the Seller, during which the User is given the opportunity to double-check the data and correct any inaccuracies if necessary. During this phone call, the User selects the desired method of delivery of the certificate as well as the desired method of payment of the value of the certificate. If all the details are correct, the User, by express and unambiguous consent, concludes a purchase contract with the Seller for the purchase of the voucher by means of a telephone call. The contract thus concluded is binding on the User. The conclusion of the contract obliges the User to pay the value of the gift certificate. The contract will be stored with the Seller and will be made available to the User upon request.
The gift certificate is valid for a period of 1 year. If the certificate is not used within the validity period, the Seller is not obliged to accept the certificate.
II.d. Method of Payment:
The User may choose from the following methods of payment for the gift certificate:
by card/cash in person at the address of Restaurant Na Karlově (see above);
by bank transfer to account no. 123-2335650207/0100;
on the basis of a tax document issued by the seller.
Payment is possible only in CZK. The prices of gift certificates include VAT.
If the price of the certificate is not paid within 14 days from the date of the purchase contract with the Seller, the Seller is entitled to withdraw from the purchase contract.
II.e. Method and time of delivery:
The price of the certificate must be paid by the User before it is issued and sent to the User. The User may choose from the following shipping methods:
personal pick-up at the address of Restaurant Na Karlově (see above).
sending to the e-mail address provided by the Buyer within 3 working days from the date of payment of the value of the certificate;
by registered mail by the postal service operator to the address communicated by the buyer within 7 working days from the date of payment of the certificate value.
The cost of delivery of the gift certificate is already included in the price of the certificate. The cost of the means of distance communication does not differ from the basic rate.
The User may communicate any complaints by telephone at the following number +420 317 700 825 or by email at jrihova@bellevuehotels.cz or delivered in writing to the Seller's registered office.
II.f. Right of withdrawal
If the User is a consumer, the User shall have the right to withdraw from the purchase contract for the gift certificate without giving any reason within 14 days from the date of delivery of the gift certificate to the User, i.e. from the date of its personal receipt, or delivery electronically to the e-mail address chosen by the User or delivery by post to the address chosen by the User.
The right of withdrawal is not available to the User who has chosen to pay the price of the certificate on the basis of the seller's tax receipt with his/her identification number (ID number).
For the purpose of exercising the right of withdrawal, the User must inform Bellevue Hotel Services, s.r.o., ID No.: 09308644, with registered office at Švédská 635/8, 150 00 Prague 5, as the seller, of his withdrawal from the contract by way of a unilateral legal action (for example, by letter sent through a postal service provider or by e-mail). For withdrawal, the User may use the sample withdrawal form, but is not obliged to do so. The withdrawal must be signed by the User and sent to the contact e-mail address mentioned above in these GTC or to the address of the registered office or to the address of Restaurant Na Karlově.
In order to comply with the deadline for withdrawal from the purchase contract for the purchase of a gift certificate, it is sufficient to send the withdrawal before the expiry of the relevant deadline. If the User withdraws from the contract, all payments received by the Seller from the User, including delivery costs (except for additional costs incurred as a result of the User's chosen delivery method other than the cheapest standard delivery method offered by the Seller), will be refunded to the User without undue delay, no later than 14 days from the date on which the Seller received the User's withdrawal notice. For refunds, the Seller will use the same means of payment that the User used to make the initial transaction, unless the User has expressly specified otherwise. In any case, this will not incur additional costs for the User.
The amount of the costs associated with the return of the gift certificate shall consist of the cost of the internet connection, which shall be borne solely by the User if the User sends the withdrawal electronically. If the User sends it in writing by post, then the cost of such delivery shall be included in the cost of postage and shall be borne solely by the User.
II.g. Application of the certificate
The Seller shall commence the provision of services or goods to the User on the basis of the purchased gift certificate at a time agreed with the User. The Seller may start providing services to the User even before the expiry of the withdrawal period only at the User's explicit request in text form. However, in such a case, i.e. by providing the performance, the User's right to withdraw from the contract pursuant to Section 1837(a) of Act No. 89/2012 Coll., Civil Code, as amended, shall expire. If the consumer withdraws from the contract before the provision of the performance, but at the time when the seller has already started to provide the services on the basis of the User's explicit request before the expiry of the withdrawal period, the User shall be obliged to pay the seller a proportionate part of the price for the services provided up to the moment of withdrawal.
II.h. Defects in the certificate
If the gift certificate does not contain all the required data, or if it contains incorrect data or other defects, the User is entitled to complain about these defects to the Seller, either electronically by e-mail or in paper form to the address of the Seller's registered office, at the latest by the time of redeeming the certificate, but no later than the validity period of the certificate, which is indicated on it. If the defects of the certificate are claimed after the deadline according to the previous sentence, the claim will not be accepted. The User is entitled to use the gift certificate with the Seller for the entire period of its validity.
II.i. Inalienability of gift certificates
Gift certificates cannot be interchangeable, i.e. a gift certificate issued for services at Restaurant Na Karlově cannot be used in other catering establishments operated by the Seller.
II.j. Code of Conduct
The Seller has not committed to any code of conduct, nor is he a member of any association or society that has adopted such a code of conduct.
II.k. Indication of the existence, method and conditions for the out-of-court settlement of consumer complaints
In the event that a consumer dispute arises between the Operator and a consumer under a contract of sale or a contract for the provision of services which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to the designated consumer dispute resolution body, which is
Czech Trade Inspection Authority
Central Inspectorate - ADR Department
Štěpánská 44
110 00 Prague 1
Email: adr@coi.cz
Website: adr.coi.cz
The consumer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/."
III. Limitation of liability of the Operator
The Operator informs the User that it does not guarantee the continuous availability of the Website and that the Website may be temporarily unavailable, e.g. due to maintenance or technical failures. The Operator reserves the right to cancel or limit the availability of the Website. In this case, Users are not entitled to any compensation or compensation.
The Operator shall not be liable for:
the functionality of the User's Internet connection or its equipment, as well as for the functionality of the public Internet network;
any possible damages incurred by the User due to changes to the Website or these GTC;
the completeness and accuracy of the information provided on the Website;
for any malware or other harmful program.
The Website contains various third-party integrations (e.g. maps, widgets, etc.) that display content operated or owned by persons other than the Operator. The operator or owner of these integrations is responsible for this content and their use is governed by the terms and conditions of these third parties, i.e. their operators or owners. The Operator is not responsible for the use and content of these third-party integrations (their accuracy, timeliness and availability) and shall not be liable to the User for any damage incurred by the User in connection with the use of these integrations. The Website also contains links that, when clicked, redirect the User to other external third-party sites different from the Operator. The use of these external sites is governed by the terms and conditions of the third parties operating these other sites. The Operator is not responsible for the use and content of these other sites (its correctness, timeliness and availability) and is not liable to the User for any harm that arises in connection with the visit and use of these other sites.
The Operator hereby excludes its liability for damages to the maximum extent possible according to the mandatory provisions of the applicable Czech legislation and in cases where this cannot be done, limits its amount to 0 CZK.
IV. Intellectual property
Unless otherwise stated in these Terms and Conditions and/or on the Website, the content of the Website (including text, photographs, images and design) is the exclusive property of the Operator or the Operator has a right of use (by law or contract). The Operator does not grant the User any license or other intellectual property right to the Website and its components, except for the right to view and use the Website in accordance with these T&C.
Furthermore, the User is not entitled to reproduce, copy, modify, interfere with the source code, transfer or assign any rights to the Website or its components without the prior written consent of the Operator. Otherwise, the User shall be liable for any damage caused to the Operator and third parties by such unauthorized actions.
The Operator's consent is revocable at any time without compensation, at the Operator's sole discretion.
V. Final Arrangements
These GTC, as well as the relationship between the Operator and the User, is governed by the law of the Czech Republic, regardless of the law of the country from which the User visited or used the Website. All disputes arising in connection with the use of the Website shall be decided by the competent court of the Czech Republic, regardless of the law of the country from which the User visited or used the Website.
The Operator is entitled to change these T&C at any time, without prior notice to Users.